SG: Volkswagen with the most number of customer complaints
Quality is a word one associates with the German automakers. However, Volkswagen seems to have had a run of bad luck lately as for the past 2 years, the Wolfsburg-based manufacturer has topped the list when it comes to the number of customer complaints.
12 customers made complaints to CASE from January 2014 to April 2015. The figure was more than double that of complaints made against BMW and Mercedes-Benz; both the other 2 German automakers received 5 complaints each. Things look even worse for VW when comparing the ratio of complaints to the number of cars sold; VW had 3.41 complaints for every 1,000 cars sold, as compared to the 1.2 for BMW and 0.76 for Mercedes-Benz.
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